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City Seeks New Full Time Water/Customer Service Clerk [POSITION FILLED]


The City of Gravette is seeking a full time Water/Customer Service Clerk. Candidate must demonstrate a successful history of cash handling/balancing skills, exceptional customer service, a cheerful personality and an outstanding ability to work with others. Applicant must be proficient in Microsoft Word, Excel and Outlook; prior experience with city utilities systems is highly desirable. Position is extremely fast paced at times and handles a multitude of tasks. For full description and qualifications go to: Applications may be acquired and be dropped off with resume attached at Gravette City Hall, 604 1st Ave SE, Gravette. 479-787-5757


Job Title: Customer Service and Water Clerk

Department: Administration

Reports To: Finance Director

Pay Statue: Hourly

Prepared By:

Date Approved:

Approved By:

Date Approved:


Reviews and posts data from electronic meters, computes charges for utility services, marks special accounts for billing purposes, compiles data, and prepares billing files for mailing to customers. Maintains the integrity of ordinances related to utility collections. Concurrently collects and posts all municipal receipts, fees, sales tax and donations. Issues permits and licenses.

ESSENTIAL DUTIES AND RESPONSIBILITIES – other duties may be assigned



  • Sales tax, property tax, court income, lease payments, franchise tax, interest, FOIA, dumpster fees, turnback, grants, donations, and interest.

  • Ambulance transport, ambulance dues, fire dues, fire service calls.

  • Building, demolition, electrical, fence, mechanical, sign, yard sale permits, business and transients license.

  • Civic Center rentals and deposits, parks utility usage fee, pool.

  • Lot-split, storm drainage, variance, zoning and rezoning fees.

  • Animal license, redemption, and surrender, finger printing, police reports, and SRO reimbursement.

  • Cemetery lot sales

  • Road bore income and plumbing permits.

  • Balance daily deposits, and deliver to bank.


  • Issue permits for building and plumbing inspections.

  • Schedule Civic Center rentals.

  • Assist public and funeral homes with burials.

  • Answer and direct incoming calls.

  • Assist the public generally.

  • Assist department heads.

  • Open and distribute incoming mail.



  • Grants, interest, late charges, service fees, meter deposits, neighbor to neighbor program, road bore income, sales taxes, sanitation charges, sewer and water taps, and water charges.

  • Upload daily billing file to online/by phone credit card & e-check provider.

  • Balance daily deposits, and deliver to bank.


  • Set up new service, and disconnect per customer request.

  • Report new accounts and disconnections to trash contractor.

  • Process non-sufficient payments.

  • Issue work orders (water, streets, and cemetery).

  • Upload and download meter readings; issue reports to water department.

  • Enter manual reading data.

  • Analyze data, adjust, and prepare billing file for upload to billing contractor.

  • Prepare and post customer automatic (ACH) bank drafts.

  • Post late charges.

  • Prepare shut-off notices file for upload to billing contractor.

  • Prepare shut-off list; issue report to water department.

  • Assist with reconnections, customer complaints.

  • End of the month processing of receipts and water system reports.

  • Answer and direct incoming calls.

  • Assist customers with questions about water accounts.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Requires high school or GED completion; or one year related experience and/or training; or equivalent combination of education and experience.


Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problem solving and ability to multi-task.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands for typing, feeling and handling. The employee frequently is required to stand, walk and sit. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may be required to lift and/or move up to 10 pounds.

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